Contact Us

Thank you for visiting The Molly Label.

We're committed to providing exceptional customer service and making every shopping experience as smooth as possible. Whether you have a question about a product, an existing order, shipping information, or returns, our Customer Support Team is always ready to assist you.


Customer Support

Email

📧 vip@themollylabel.com

We aim to respond to all customer inquiries within 24–48 business hours (Monday through Friday).

To help us assist you more efficiently, please include your Order Number when contacting us regarding an existing purchase.


How Can We Help?

Our Customer Care Team is available to assist with:

  • Order Status & Tracking
  • Shipping Questions
  • Return & Refund Requests
  • Product Information
  • Size Recommendations
  • Payment Assistance
  • Website Support
  • General Customer Inquiries

No matter your question, we'll do our best to provide a prompt and helpful solution.


Business Information

The Molly Label

100 W Vista St
Florence, SC 29506
United States

Business Correspondence Only

Please note that the address above is not our return warehouse.

To ensure your return is processed correctly, please contact our Customer Support Team before returning any merchandise. We will provide the appropriate return instructions and return address.


Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Emails received outside business hours will be answered on the next available business day.


Before Contacting Us

For faster assistance, please include the following information in your email:

  • Full Name
  • Email Address
  • Order Number (if applicable)
  • A detailed description of your inquiry

If your request involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label so our team can resolve your issue more quickly.


Thank You

Thank you for choosing The Molly Label.

We truly appreciate your trust and support. Our goal is to provide not only beautiful fashion, but also reliable service and responsive customer care. If you ever need assistance, we're always just an email away.