Shipping policy
Welcome to The Molly Label.
Thank you for choosing to shop with us. We are committed to providing a reliable, efficient, and worry-free shipping experience. Please review the following Shipping Policy before placing your order.
Order Processing
After your order has been successfully placed and payment has been verified, our warehouse team will begin preparing your package.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours or on holidays will begin processing on the next business day.
- During busy shopping seasons or promotional events, processing times may be slightly extended.
Every order undergoes a quality inspection before shipment to ensure your items arrive in excellent condition.
Shipping Methods & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $10.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping charges are calculated automatically during checkout.
Tracking Your Order
After your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number.
Tracking information usually becomes available within 24–48 hours after the carrier scans your package.
You may track your shipment anytime at:
If you have any questions regarding your shipment, our Customer Support Team will be happy to assist you.
Shipping Information
To help ensure successful delivery, please review the following information:
- Please verify that your shipping address is accurate before placing your order.
- Once an order has entered processing, shipping information cannot be modified.
- Orders containing multiple products may be shipped separately depending on inventory availability.
- Shipping carriers are selected based on destination and logistics availability.
- We currently do not ship to APO, FPO, or DPO military addresses.
Shipping Delays
Although we strive to process every order as quickly as possible, delivery may occasionally be affected by circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Carrier transportation delays
- National holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected logistics disruptions
We sincerely appreciate your patience should these situations occur.
Lost or Damaged Shipments
If your package is lost, delayed, or arrives damaged, please contact us as soon as possible.
To help us investigate, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our support team will work with the shipping carrier to resolve the issue promptly.
Customs & Import Duties
International shipments may be subject to customs duties, import taxes, VAT, or other government fees required by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact our Customer Support Team before sending any merchandise back to receive the correct return instructions.
Contact Us
The Molly Label
Customer Support Email
📧 vip@themollylabel.com
Business Address
100 W Vista St
Florence, SC 29506
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping, tracking, or delivery, please contact us at vip@themollylabel.com. Our Customer Support Team typically responds within 24–48 business hours.
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